An IT help desk professional needs plenty of technical skills and troubleshooting knowledge, including computer hardware and software. But you can’t just list those skills on a resume and expect a hiring manager to hire you on the spot. It’s all about proving those skills to the hiring manager directly. Here’s how you can write an IT help desk resume to land your next job.
Help Desk Resume Examples to Help You Succeed This Year
Jobs That Can Use Help Desk Resumes
There are many different jobs that a help desk job title encompasses. Here are a few:
- General help desk associate
- IT support
- Desktop support
- Service desk
- Help desk specialist
- Help desk professional
If you're an individual who is helping end-users use a service more effectively, you're providing help desk support, and that means that this type of resume can help catch a recruiter's attention.
Help Desk Resume Examples You Can Use
One tip for writing a better resume is to look at help desk resume samples before you begin to write your resume. If you know what a help desk support resume is supposed to look like, it can be much easier to write yours. ResumeNerd resume examples can help you write more effective resumes. Plus, it’s even easier to write when you use the ResumeNerd resume builder.
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Tips for Creating Your Help Desk Resume
Follow these tips to create a professional help desk resume:
- Include these skills in your resume if you have specialized hardware, software or peripheral skills. This can help you stand out from others who may just have generalized skills.
- Use active phrases as much as possible. Turn passive phrases, like “Was responsible for maintaining productivity,” into active phrases, like “Maintained productivity.”
- Use a simple resume template for your resume. There’s no need to show off graphic design skills. For an IT resume, your resume should speak for itself.
Help Desk Resume Example
Important Elements For Help Desk Resumes
The first important matter of business is to find the right resume format. There are three resume formats: chronological, functional and combination. The chronological format highlights experience and works best for individuals with 10 or more years of work experience. The functional format emphasizes skills and is better for entry-level to three years of experience and for career gaps. Lastly, the combination format highlights both and is the best choice for career changers or individuals with three to nine years of experience. Choose one of these, depending on your experience level and what you want to emphasize, and start writing your resume with this guide.
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Resume summary or objective
At the top of your resume, you want a two- to three- sentence paragraph providing the most important pieces of information in your resume. A more experienced individual will write a resume summary that goes over your past experiences, including your achievements and years of experience. A less experienced individual will write a resume objective that instead focuses on your skills and knowledge, then ends with your goals for this role.
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Skills
Your skills section must include both soft and hard skills since an IT help desk job will consist of both. Here are a few bullet points that can help you get started:
- Testing connectivity
- Understanding different operating systems
- Diagnosing problems
- LAN/WAN and VPN technologies
- Understanding of TCP/IP
- Problem-solving skills
- Communication skills
- Customer service skills
- Knowledge of Microsoft Office
- Ability to test routers
- Time management skills
- Using Active Directory
- Interpersonal skills
- Ability to access laptops remotely
- Escalation when you are unable to provide support
- Handling a ticketing system and troubleshooting tickets
Don’t include “basic computer skills” on this type of resume. A recruiter will see this as an attempt to overdo your resume.
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Work experience
You can include all experience with technical support and non-technical customer service in your work experience section. Many jobs provide transferable skills for help desk work, so it’s best to include all of them within the last 10 years in your resume. List previous jobs in reverse-chronological order and include the company name and dates of employment. This helps a recruiter see your most relevant jobs first.
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Education
Most information technology workers have at least an associate degree in computer science or a similar field. Avoid discussing your GPA; instead, rely on honors like cum laude or the Dean’s List.
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Certifications
The industry-standard certification for this field is the Cisco Certified Network Associate (CCNA). Include this and any other certifications you hold on a professional resume.
