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Jobs That Can Use Help Desk Resumes

There are many different jobs that a help desk job title encompasses. Here are a few:

  • General help desk associate
  • IT support
  • Desktop support
  • Service desk
  • Help desk specialist
  • Help desk professional

If you're an individual who is helping end-users use a service more effectively, you're providing help desk support, and that means that this type of resume can help catch a recruiter's attention.

Help Desk Resume Examples You Can Use

One tip for writing a better resume is to look at help desk resume samples before you begin to write your resume. If you know what a help desk support resume is supposed to look like, it can be much easier to write yours. ResumeNerd resume examples can help you write more effective resumes. Plus, it's even easier to write when you use the ResumeNerd resume builder.

Tips for Creating Your Help Desk Resume

Follow these tips to create a professional help desk resume:

  • Include these skills in your resume if you have specialized hardware, software or peripheral skills. This can help you stand out from others who may just have generalized skills.
  • Use active phrases as much as possible. Turn passive phrases, like “Was responsible for maintaining productivity,” into active phrases, like “Maintained productivity.”
  • Use a simple resume template for your resume. There’s no need to show off graphic design skills. For an IT resume, your resume should speak for itself.
Help Desk Resume Example

Help Desk Resume Example

Important Elements For Help Desk Resumes

The first important matter of business is to find the right resume format. There are three resume formats: chronological, functional and combination. The chronological format highlights experience and works best for individuals with 10 or more years of work experience. The functional format emphasizes skills and is better for entry-level to three years of experience and for career gaps. Lastly, the combination format highlights both and is the best choice for career changers or individuals with three to nine years of experience. Choose one of these, depending on your experience level and what you want to emphasize, and start writing your resume with this guide.

Resume summary or objective

At the top of your resume, you want a two- to three- sentence paragraph providing the most important pieces of information in your resume. A more experienced individual will write a resume summary that goes over your past experiences, including your achievements and years of experience. A less experienced individual will write a resume objective that instead focuses on your skills and knowledge, then ends with your goals for this role.


Your skills section must include both soft and hard skills since an IT help desk job will consist of both. Here are a few bullet points that can help you get started:

  • Testing connectivity
  • Understanding different operating systems
  • Diagnosing problems
  • LAN/WAN and VPN technologies
  • Understanding of TCP/IP
  • Problem-solving skills
  • Communication skills
  • Customer service skills
  • Knowledge of Microsoft Office
  • Ability to test routers
  • Time management skills
  • Using Active Directory
  • Interpersonal skills
  • Ability to access laptops remotely
  • Escalation when you are unable to provide support
  • Handling a ticketing system and troubleshooting tickets

Don’t include “basic computer skills” on this type of resume. A recruiter will see this as an attempt to overdo your resume.

Work experience

You can include all experience with technical support and non-technical customer service in your work experience section. Many jobs provide transferable skills for help desk work, so it’s best to include all of them within the last 10 years in your resume. List previous jobs in reverse-chronological order and include the company name and dates of employment. This helps a recruiter see your most relevant jobs first.


Most information technology workers have at least an associate degree in computer science or a similar field. Avoid discussing your GPA; instead, rely on honors like cum laude or the Dean’s List.


The industry-standard certification for this field is the Cisco Certified Network Associate (CCNA). Include this and any other certifications you hold on a professional resume.

FAQ: Help Desk Resume Examples

A cover letter is always a great addition to any resume. No matter what you’re submitting your application for, a cover letter allows you to discuss any extra information that you couldn’t emphasize effectively enough in your resume. Plus, it puts you ahead of job seekers who didn’t add a cover letter. Use the ResumeNerd cover letter builder to write a cover letter even if you don’t have any experience with one.

Experience isn’t always necessary for a help desk job. You need to know how to solve technical problems easily. However, if you don’t have experience in a help desk job, it’s still a good idea to include as much non-professional experience as possible. This may involve working in a previous customer service job, internships or volunteer work, or solving technical issues in previous jobs.

There’s no such thing as a single “perfect resume.” Instead, there’s just the “best resume” for each job posting. Before you write your resume for a specific job, you should read through the job description to see what type of skills the hiring manager explicitly references. Then, you want to include those skills in your resume. This can personalize your resume and make it perfect for a specific job.