A customer service cover letter is all about highlighting your skills. Here are some cover letter examples to inspire you as you write your own.
Customer Service Cover Letter Examples to Help You This Year
Customer Service Cover Letter Sample
Customer service representatives need to have a number of soft skills. Because customer service is all about working with people, interpersonal skills, communication skills, and active listening are highly valuable. Here’s a great cover letter example for a customer service position that shows you how to feature these soft skills, and a lot more.
Customer Service Cover Letter Example
Essentials to Boost Your Career
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Browse our cover letter examples collection, featuring career-focused tips and resources.
Tips for Writing Your Customer Service Cover Letter Using This Example
To start, you’ll need a header that includes your contact information. Include this information at the very top so that it’s easy to find if the recruiters want to get in touch. Include your name, email address, phone number, and links to any career networking sites, such as your LinkedIn profile. When referring to the hiring manager, don’t use phrases like “to whom it may concern” since they’re too generic. It might give the hiring managers the impression that you’re sending out the same generic cover letter to every job application. Do some extra research and try to find the hiring manager’s name.
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First paragraph: Explain why you’re the best fit for the job
In the first paragraph, you’ll want to catch the recruiter’s eyes from the start. Explain why you are qualified for the job by mentioning your years of experience as a customer service professional. Don’t go into too much detail since specifics about your qualifications should be reserved for the resume. If you don’t have a lot of experience, you can always list your best achievements by using metrics or certifications.
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Second paragraph: Go into detail about your skills
Now that you’ve hooked the hiring manager with an impressive intro, go into more detail about what a great asset you can be to the company. Use action verbs to come off as experienced and confident. Showcase your value by focusing on your industry knowledge and learned customer service skills. If the job description mentions something you are certified in, then you can talk about your certifications in the field, but keep it brief. Use bullet points to make the document easily scannable.
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Third paragraph: Call to action
In the closing paragraph, use a call to action to ask for an interview. The simplest and most direct phrasing is “I look forward to hearing from you”. It’s simple, to the point, and displays confidence.
