Customer service representatives need to have a number of soft skills. Because customer service is all about working with people, interpersonal skills, communication skills, and active listening are highly valuable. Here’s a great cover letter example for a customer service position that shows you how to feature these soft skills, and a lot more.
To start, you’ll need a header that includes your contact information. Include this information at the very top so that it’s easy to find if the recruiters want to get in touch. Include your name, email address, phone number, and links to any career networking sites, such as your LinkedIn profile. When referring to the hiring manager, don’t use phrases like “to whom it may concern” since they’re too generic. It might give the hiring managers the impression that you’re sending out the same generic cover letter to every job application. Do some extra research and try to find the hiring manager’s name.
In the first paragraph, you’ll want to catch the recruiter’s eyes from the start. Explain why you are qualified for the job by mentioning your years of experience as a customer service professional. Don’t go into too much detail since specifics about your qualifications should be reserved for the resume. If you don’t have a lot of experience, you can always list your best achievements by using metrics or certifications.
Now that you’ve hooked the hiring manager with an impressive intro, go into more detail about what a great asset you can be to the company. Use action verbs to come off as experienced and confident. Showcase your value by focusing on your industry knowledge and learned customer service skills. If the job description mentions something you are certified in, then you can talk about your certifications in the field, but keep it brief. Use bullet points to make the document easily scannable.
In the closing paragraph, use a call to action to ask for an interview. The simplest and most direct phrasing is “I look forward to hearing from you”. It’s simple, to the point, and displays confidence.
Yes, it’s always a good idea to include a professional cover letter with your customer service representative resume. Submitting a cover letter lets the hiring managers know that you are serious about the job. Too many job seekers underestimate cover letters, but many hiring managers appreciate the extra effort. If you need more ideas, then check out more cover letter samples on ResumeNerd.
The cover letter should be between half a page and 3/4 of a page long. If the cover letter is too short, then it will make you look unqualified. However, if it’s too long, then the recruiters will be less likely to read it or will simply glance at it without considering what it says.
Yes, you can still use this cover letter example as a foundation for your own cover letter. All you have to do is focus on the skills you already have, such as your problem-solving abilities or customer service skills. Highlight your academic achievements, certifications, or internships and relate them to your soft skills.