Helpful Advice for a Customer Service Job Description

How to List a Customer Service Job Description in Your Resume

If you have any experience as a customer service representative, you have several soft skills that are useful in many industries. Describing your customer service skills in a resume can be difficult if you feel the job is irrelevant to the positions you’ve had. However, there are several points you can use to describe the job in a way that impresses hiring managers. If you need more inspiration, look at the many customer service representative resume examples on ResumeNerd. Then, employ the following tips to learn how to describe your customer service job on a resume.

Duties and Information To Include

When describing your work experience in a customer service position, you should cite the duties you had in that role. It gives the recruiters good insight into the kind of work you did and the skills you picked up. The kind of duties or responsibilities you list depends on the kind of customer service job you had, but generally, this is what you should include:

• Department

  The department you worked in as a customer service professional says a lot about the kind of responsibilities you had. If you worked at a call center, a sales agent will have slightly different skills than a customer retention representative. Though both roles overlap when it comes to interpersonal skills, certain talents, such as problem-solving or rapport-building, are more developed in specific departments.

• Leadership roles

  List any leadership positions you took on while working in customer service. If you were ever floor support at a call center or supermarket shift leader, mention it in your resume.

• Important metrics

  Mention notable metrics that you excelled at while working in customer service. High customer satisfaction survey numbers, customer retention rates, sales numbers, and inbound call handling times are all metrics that can make you stand out as an ideal employee.

• Training

  Mention any kind of training you received at your customer service job. This could be training for conflict resolution or active listening. If you were trained to use any software, like Microsoft Excel, mention it if it’s relevant to the position you’re currently after.

• Daily number of customers managed

  If you manage a high number of customers daily, you should mention it in the resume. That kind of information proves your efficiency as a customer service specialist.