Describing your customer service job is all about focusing on the skills you earned through your work. Here’s how to highlight those skills in a resume.

Helpful Advice for a Customer Service Job Description
How to List a Customer Service Job Description in Your Resume
If you have any experience as a customer service representative, you have several soft skills that are useful in many industries. Describing your customer service skills in a resume can be difficult if you feel the job is irrelevant to the positions you’ve had. However, there are several points you can use to describe the job in a way that impresses hiring managers. If you need more inspiration, look at the many customer service representative resume examples on ResumeNerd. Then, employ the following tips to learn how to describe your customer service job on a resume.
Duties and Information To Include
When describing your work experience in a customer service position, you should cite the duties you had in that role. It gives the recruiters good insight into the kind of work you did and the skills you picked up. The kind of duties or responsibilities you list depends on the kind of customer service job you had, but generally, this is what you should include:
-
Department
The department you worked in as a customer service professional says a lot about the kind of responsibilities you had. If you worked at a call center, a sales agent will have slightly different skills than a customer retention representative. Though both roles overlap when it comes to interpersonal skills, certain talents, such as problem-solving or rapport-building, are more developed in specific departments.
-
Leadership roles
List any leadership positions you took on while working in customer service. If you were ever floor support at a call center or supermarket shift leader, mention it in your resume.
-
Important metrics
Mention notable metrics that you excelled at while working in customer service. High customer satisfaction survey numbers, customer retention rates, sales numbers, and inbound call handling times are all metrics that can make you stand out as an ideal employee.
-
Training
Mention any kind of training you received at your customer service job. This could be training for conflict resolution or active listening. If you were trained to use any software, like Microsoft Excel, mention it if it’s relevant to the position you’re currently after.
-
Daily number of customers managed
If you manage a high number of customers daily, you should mention it in the resume. That kind of information proves your efficiency as a customer service specialist.
Examples of Customer Service Duties to List in Your Resume
A customer service representative job involves a lot of duties many job seekers may not even think about. When listing your customer service duties in a resume, think about the many ways you met the customer’s needs. They don’t have to be official titles or roles within the company. Your duties are simply the job responsibilities you had as an employee, no matter how small. Here are some examples of customer service duties you can include in your resume:
- Taking inbound calls
- Customer data entry
- Managing customer accounts
- Inputting sensitive customer information
- Software troubleshooting
- Communicating with customers through social media
- Documenting customer complaints
- Providing customer support
- Maintaining and updating product knowledge
- De-escalating customer interactions
Tips for Listing Your Customer Service Duties
Here are some tips that can help you when listing your customer service duties, no matter what kind of resume format you’re using:
-
Use bullet points. If you have a lengthy list of duties, avoid grouping them all in one long sentence. Use bullet points in your resume to make the document easier to read.
-
Give more details in the cover letter. When describing your customer service job in a resume, you should give details, but be brief. In a professional resume, the job description should highlight your top duties and skills. Anything more than that belongs in the cover letter.
-
Use resume templates. Using resume templates helps you understand how and where to place your duties in the document.
-
Keep the job description in mind. Only list duties that are relevant to the job you’re applying to. It’s better to have a shortlist of duties in the resume than a list of irrelevant duties.
-
Use action verbs. Action verbs help you seem more confident about your job responsibilities to recruiters.